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BioBio/Cody

Final revision: March 2006

The common problems, prohibited operations and notes in the usage of BioBio/Cody are described as below :

■ Possible problems

When BioBio/Cody is installed in the IBM ThinkPad series computers and the automatic logon is set to “ON”, the following symptoms may occur after the PC starts,

Symptom

Log on Windows, the system error dialog box and blue screen will occur before the active Desktop is displayed.
error message : c 00021a Unknown Hard Error Unknown Hard Error

PC model

IBM ThinkPad X31 2672-CBJ
IBM ThinkPad X31 2672-JHJ
IBM ThinkPad X31 2672-NBJ
IBM ThinkPad X40 2671-6EJ

Preventive measures

This problem can be solved just by upgrading ThinkPad Power Management Driver with its latest version.

• Procedures for confirming the version of Power Management Driver:
Open the “System Properties ?Hardware?Equipment Manager?System Equipment”, check the properties of “IBM PM Device” and confirm the version of the driver program.

• Power Management Driver can be downloaded from the website as follows:
http://www-06.ibm.com/jp/domino05/pc/download/download.nsf/jtechinfo/MIGR-4GXPEG

※For the details of Package, please refer to the Release Letter of the driver program.
※URL may be change d without notice .
※Confirm whether the version of the driver program has been updated.

■ Limitations

The following operations are prohibited because some problems will occur.

  1. When PC is in the suspend or stand-by mode, please do not insert or pull out BioBio/Cody products, it may result in some PC becoming unstable or in abnormal operation.
  2. When BioBio/Cody has been plugged in USB port, please do not enter into the suspend or stand-by mode, for upon restoring, the USB port may become unusable.
  3. After pulling out BioBio/Cody products, it will appear [Don't plug within 10 seconds] warning dialog box and when it appears, do not plug any BioBio/Cody products in PC port.

■ Automatic encryption

【Prohibited operation】
The following operations are prohibited, otherwise the improper results such as failure of OS in starting, damage of documents, failure of program in normal operation, failure of backup, may occur.

  1. Encrypt the whole driver.
  2. Perform encryption under Windows OS compression environment. (*1, *2)
  3. Perform encryption under the encrypted Windows OS environment.
  4. Encrypt EXE and DLL documents related to Windows OS.
  5. Encrypt Windows system files and system documents.
  6. Encrypt BioBio/Cody related documents
  7. Encrypting or decrypting a large chunk of data in one time.
  8. The encrypted data is compressed through Windows OS compression function without being decrypted. (*1, *2)
  9. The encrypted data is encrypted through Windows OS encryption function without being decrypted.
  10. The encrypted data is backed up through Windows OS backup tools without being decrypted before the Key is inserted.
  11. When the encrypted data is not decrypted, the FAT32 document system is changed to NTFS
  12. When the encrypted data is not decrypted, the defragmentation is performed under NTFS document system environment after the Key is inserted.
  13. The total size of encrypted documents and files increases continuously to reaches the space capacity of the hard disc.
  14. Perform other operation during encryption.

Any important data shall be backed up periodically and saved in other PC. All the encryption setting shall be eliminated prior to any reinstallation of OS and the system.


*1. Under the circumstances of compression and encryption environment of Windows 2000/XP NTFS document system, installation of program and a series setting after the installation are prohibited.
*2. And include to select and perform “Compress the used documents” of disk clean-up.

【 Cautions】

  1. If the property of a file or document is “Read only” or “Display by zoom out” this file or document can not be encrypted. The encryption can be performed only after the setting of “Read only” or “Display by zoom out” are changed.
  2. If the icon setting of a file displayed under the Windows XP environment is a thumbnails, even the image document or PPT document is encrypted the thumbnail remain unaffected and still can be previewed.
  3. The disc usable space for saving the encrypted document shall be at least double than the size of encrypted document while saving the encrypted document. When a large size document is encrypted, the first step is to confirm whether the disc space capacity is sufficient. If the space is not enough, it could results for example, in failure of operation, damage of document, etc.
  4. The encrypted document remaining in the recycle bin can not be removed unless you clear up the recycle bin as soon as this encrypted document is sent to the recycle bin or you send this encrypted document to the recycle bin after decryption.
  5. The encrypted document will be decrypted automatically when it is transferred or copied from disc of local PC to the external removable hard disc.
  6. The document and file will maintain its original status when it is transferred from the encrypted external removable hard disc to another PC. But this document or file can not be accessed after it is decrypted in other PC and transferred to the previous PC, this is because while opening this document or file in the removable hard disc, the reading is the old encryption and decryption information in the buffer memory of the previous PC.
    Prior to moving to the previous PC, steps shall be performed as follows:
    1) Read other removable hard discs firstly.
    2) Restart
    3) Pull out the external removable hard disc.
  7. When setting the auto-encryption for the folder of external media such as external removable hard disc , etc., please do select “Applicable change of the folder, sub-folder and file”.
  8. Due to some problems like interruption during encryption, it is possible that BioBio/Cody may consider the operation of encryption or decryption to be performed and show some error message such as “Fail to open document”, “Character encoding incompatibility” may occur even if the encryption or decryption operation is actually not be performed.

    If the content is not actually encrypted , it can be dealt with or recovered in following steps:
    1) Decrypt and backup the accessible file or document.
    2) Do not decrypt the file with character encoding incompatibility.
    3) Uninstall BioBio/Cody program.
    4) Restart the PC.
    5) Backup all documents in the encrypted file properly.
    *Confirm whether the document can be accessed normally at this time.
    6) Reinstall BioBio/Cody program.
    7) Restart the PC.
    8) Delete all the encrypted document s .
    9) Restore the backed up documents and files, and then encrypt them again.
  9. Some symptoms such as “Inaccessible database document”, “Character encoding compatibility”, etc. may occur while encrypting database document and related DLL and EXE documents.
  10. Do not encrypt and save e- mail folder/file. Otherwise the symptoms of failure in starting receive and send mailing software, failure in receiving or sending mail may occur.
  11. The important data shall be backed up regularly and frequently no matter BioBio/Cody is used or not.
  12. A file named “EFS_VOL” will be generated in the same disc after the file or document is encrypted. Such file is generated by BioBio/Cody to record information on the automatically encrypted document or file. EFS_VOL file is protected by BioBio/Cody and prohibited from being accessed.
  13. As for the authority granted to other BioBio/Cody Key to access encrypted document or file, each encrypted document or file can be set up to 15 authorities. If the 16 th or above BioBio/Cody Key is necessary, please firstly copy and generate some more encrypted documents or files, and then grant the 16 th and above BioBio/Cody Key access authority.
  14. The data generate by Mount Point in the disc cannot be encrypted under NTFS format environment.
  15. When a large chunk of encrypted data is saved in a drive other than C drive (D drive and so on), the character encoding incompatibility may occur if the encrypted data is opened upon starting.
    The waiting time for restarting PC after closing document without updating is subject to variable factors, for example, number of documents, PC environment type, etc. If there are more than 2000 documents, please wait for 5-6 minutes after starting and access these documents once more.

■Net key encryption

  1. When the document encrypted by Net Key is decrypted, sometimes a n ordinary document (non-encrypted) will be generated only, and sometimes the document will be opened at the same time. Whether the document is opened or not opened is subject to the related application program.

■Automatic logon

  1. If the logon password of Windows is changed, the automatic logon setting Key should be changed correspondingly. Otherwise the automatic logon Key could not be used any more. When “Only use of BioBio/Cody automatic logon” is selected, Windows manual logon can be performed only after automatic logon is set again.
  2. Set Windows logon password and then set automatic logon function.
  3. When the automatic logon is set under Windows2000 and XP, you will be required to input Windows logon password. But there are some failures such as error of password, system locked, failure to Windows logon may occur for the Key password or other passwords that is generated by such input. Therefore, you must input Windows logon password and then set automatic logon function.
  4. If Windows automatic logon function is set to “ON”, the user of Windows XP would not be capable to use the simple shift function any more.

■Screen S aver L ock

  1. Unless the circumstance of no operation of Flash Player, the Screen Saver Lock image will in a still state.
  2. Under suspend or stand-by mode, even if the Key is pulled out or inserted properly , the Screen Saver function cannot be used because the Key is not updated. Please use input device , wait for the system recovery and then insert the Key once more .

■Device lock

  1. The CD-ROM and other media shall be removed from the drive first, and then the media drive like CD-ROM can be locked
  2. If the administrator Key is not inserted after setting, OS will consider the floppy or CD/DVD drive as removable hard disc and lock their reading and writing functions at the same time.
    Windows 2000/XP's OS can only lock the writing function of CD/DVD.

■Password Memory

  1. It will take some time to write the password memory on BioBio/Cody key. Therefore, other operations shall not be performed during such writing. Failure in writing may cause the Password M emory function not to work .

■Installation and uninstallation

  1. Make sure that there is at least 100MB available space in HDD before installation of BioBio/Cody.
  2. Please close all software and resident application programs during installation and uninstallation of BioBio/Cody Product. If installation or uninstallation is performed without closing all software or resident application programs, the drive program may make the system unstable due to an incomplete installation or uninstallation.
  3. This product shall be installed under the Administrator or user's account that is awarded with administrator and installation authority.
  4. When this product is used on a stand-alone local PC or a client PC on the Network, the user of this client PC shall be granted with the Administrator right first.
  5. The program can be uninstalled only through using the Administrator Key or the information generated by the Administrator Key.

■About OS

  1. After installation, failures that occur due to changes or upgrade of OS in the PC are not covered by the technical support. Please note that when Windows98/Me is upgraded to Windows2000/XP, Windows may not be logged on properly after the automatic logon is set.
  2. When setting up the restore point of Windows XP, please remove all the setting of BioBio/Cody first and then uninstall the program. If the automatic logon is set, the setting screen of automatic logon will be displayed and Windows cannot be logged on normally when the restore point is set and the PC is restored to the restore point after uninstallation of the program.
  3. This product does not support Windows 95, Windows 98 (1st Edition), Windows NT, Macintosh OS and Linux OS.

■Others

  1. If other encryption security software or anti-piracy software is already installed on the PC, please uninstall these software and driver programs prior to installation of this product. Otherwise, the installation and other operations will not be performed properly.
  2. This product shall be kept properly. The backup key can be generated by the Key information document (a document with suffix of “eki” that is enforced to be backed up during generation of Key after system installation). Do not save Key information document in PC but in external devices like removable hard disc or other. The Administrator Key or Key generation information (password generation) is necessary for uninstallation.
  3. When performing finger print logon or finger print identification, please clean the sensor glass and finger, and the finger can be moistened by wet cloth or applied with special cream for finger print identification.
  4. If the installation wizard does not come out after plugging in and out BioBio/Cody product for many times during installation of this product, please open “My computer” and double click and operate the “Setup.exe” of “BioBio/Cody” in CD-ROM drive. Sometimes the driver program installation screen such as “Hardware wizard”, etc. will be displayed when the BioBio/Cody product is inserted. At this time, please click the “cancel” button on the screen. The driver program can be installed only after installation of this product.
  5. Please do insert this product only in the USB port that the software has been installed. BioBio/Cody key may not be recognized if it is inserted in other USB port .
  6. It may take certain time to recognize the hardware due to the different specifications of some PCs and the function of USB Memory.
  7. Sometimes the screen for finger print identification may not appear when BioBio/Cody product is inserted in the PC. If such screen fails to appear after plugging in and out for many times, press the keys of ? Ctrl ? , ? A l t ? and ? Del ? at the same time, the screen for finger print identification will appear again. If this step does not work, please restart the PC.
  8. Sometimes the finger print identification cannot be performed even if the screen for finger print identification is displayed and the BioBio/Cody product is inserted in the PC. Such failure may be caused by unstable operation of PC, so please restart the PC.
  9. If installation of driver program fails, the driver program shall be updated. Click the key icon at right lower of the screen and the menu of BioBio/Cody will pop up. Please click on “help” in the menu and operate according to the instruction for driver program update in the “User's manual”.
  10. After uninstallation , it will be displayed that the popup screen that requires you to restart PC, and sometimes the screen of installation wizard will popup. In such case, you must click the “Cancel” button on the screen of installation wizard and restart the PC.
  11. While the system is running this application, the “Explorer.exe” will be forced to close down upon pulling out the BioBio/Cody product from the PC. Please do not plug in and out BioBio/Cody product frequently.
  12. When the Screen Saver Lock is enabled, the Flash screen may not be fully displayed. P lease restart the PC , if it fails to display in full after plugging in and out for many times.
  13. After pulling out BioBio/Cody product, the dialog box of ? Don't insert within 10 seconds ? will pop up. During displaying of this dialog box, please do not insert BioBio/Cody product in the PC.

■Disclaimer

Jujo Electronics Co., Ltd. will not be responsible for any direct or indirect loss, business interruption, missing or damage of information, economic loss, etc. that arise from defect or malfunction of the product. Even if such losses have been warned by Jujo Electronics Co., Ltd. or the third party, this Company will not take any responsibility.

■Compensation

This Company will not compensate any user losses arise from improper operation of user, failure in decryption of encrypted file or document due to poor quality of product, and data damage. Please thoroughly read the user's manual and user's agreement in the attached CD-ROM and understand these contents completely prior using this product.

■User's Agreement

It is the precondition for using this product to accept the user's agreement.

■Use of precision instruments

As this product uses some precision IC elements and some metal parts, special attentions shall be paid during operation. (This product cannot come into contact with water for long time and be exposed to vibration and shock, and must be used at ambient temperature (between 0 o C to 50 o C).

Final revision: April 2006

【Q1】

Can the files encrypted on a PC by using Encric Pro be moved to other PC for decryption?

【A1】

Yes, but decryption can only be done by the Key that was used for encrypt ion.

【Q2】

Can multiple Keys that are exactly the same (duplicated Keys) be generated while creating a new Key?

【A2】

Yes, multiple Keys that are exactly the same can be generated. You only need to enter the same information as when creating the initial Key, multiple Keys can be generated. But considering the computer security factors, it is best not to generate multiple Keys.

【Q3】

Can Key be generated if the hardware is lost?

【A3】

Yes, but you must have the original information that was used to generate the lost key, otherwise you cannot generate a Key that is exactly the same, nor could you decrypt the files that are encrypted by the original Key. Please guard carefully the information that generates the Key.

【Q4】

What to do if one cannot encrypt/decrypt because the Key is damaged?

【A4】

Normally the damaged Key can be regenerated to restore the functions and to continue to use the same Key. Sometimes even regenerating cannot restore the functions, which show a hardware failure. Then it is necessary to replace the hardware and generate again.

【Q5】

Can one use his/her own Key to read the files encrypted by others?

【A5】

Yes. BioBio/Cody provides the following two functions for multi-user accessible file.

(1) Using the authority setting function for multi-user accessible file, one can set up multiple BioBio/Cody with the authority to read and edit the file. Any BioBio/Cody user who has such authority will be able to use his/her own BioBio/Cody to read the files encrypted by others. But this function is limited to the sharing files on the same PC. Using BioBio/Cody allows maximum of 16 users to share the same encrypted file.

(2) If one wants to share encrypted files in a network environment, the Net Key function must be used to encrypt the files and the encrypted files can be shared within the network.

【Q6】

Is there any limit on the user's authority to set up the file encryption?

【A6】

Yes. First, only the owner of the file can have the authority to set up. Second, the owner of the file can give access to a group of users selected from a user list and grant corresponding authority to individual user.

【Q7】

If the Key generating information is forgotten, is it possible that the information can be retrieved by analyzing the Key?

【A7】

It is not allowed for BioBio/Cody, nor is any such analysis tool provided. The purpose is to protect the rights of authorized users. The best way to avoid forgetting the Key generating information is to write it down on a piece of paper and store it in a secure place. Never tell others the information. If others know such information they will be able to generate an exact same key to open all your privacy (encrypted) files. Therefore it is very important to safeguard your Key generating information.

【Q8】

If some one steals my Key, can he get the information inside the Key?

【A8】

If the person who steals the key does not know the password, he/she will not get the information inside the Key. In any event it is very important to guard your Key carefully.

【Q9】

Why sometimes certain files cannot be encrypted?

【A9】

Please check the following:

  • Whether the file is already opened?
  • Whether the file is already encrypted?
  • Whether BioBio/Cody Key is plugged in a USB port?
  • Whether BioBio/Cody Key is well connected? ( M ake sure the green indication light of BioBio/Cody is On . )
  • Whether there is enough disc space?
  • Whether the file is already damaged?
  • Whether the file is a system file, read only file, hidden file, or packed file that cannot be encrypted?

 

【Q10】

When moving a folder containing multiple files into an encrypted file folder, will the former file folder or its files be encrypted?

【A10】

The files will be encrypted automatically when moved into the encrypted folder but the properties of the folders moved will not change. Because the duplicated folder is encrypted automatically, you can copy the folder into the encrypted folder and delete the original folder, or move the folder first and encrypt later.

【Q11】

Can the slide type files in a file folder be previewed by icons even if the image data in JPG, GIF, BMP files have been encrypted?

【A11】

Please do not set the encrypted image files in file folder as slide type files under Windows XP. If the folder is set as slide, any image file inside can be previewed even if the file is encrypted.

【Q12】

If the BioBio/Cody Key is being plugged in when defragmentation is performed on the disc that contains encrypted files, will the encrypted files be damaged after the defragmentation?

【A12】

While performing defragmentation on the disc that contains encrypted files, you must remove BioBio/Cody Key. Defragmentation of the disc while the BioBio/Cody Key is being plugged in may damage encrypted files.

【Q13】

Are there any files/folders that cannot be encrypted?

【A13】

Read Only files/folders cannot be encrypted. Please right click to open the properties of the file (or folder) and eliminate the Read Only option.

【Q14】

Can the encrypted files be sent to others?

【A14】

Yes. Please use Net Key function to encrypt the files and send as attachment to email. Please note that the files automatically encrypted will be decrypted while being sent via email.

【Q15】

When PC is in the Safe Mode or MS-DOS mode, the automatic logon function and the Screen Saver function under Windows will not be effective, and the unencrypted files can be opened and copied easily. Is there any way to avoid such?

【A15】

Under the Safe Mode or MS-DOS mode the Screen Saver and the automatic logon functions are ineffective. There is no other security method for all the important files/folders except encryption. This problem happens just the same on other companies' products. The security level of the Screen Saver and automatic logon is not very high.

【Q16】

If the BioBio/Cody Key that can unlock Screen Saver Lock is left at home, i s there any way to get around the problem?

【A16】

1. Using other's BioBio/Cody Key (other's Administrator Key) to generate a new Key that is the same as the one that is left at home.

2. Insert the Administrator Key in a USB port, enter the taskbar and open the setup screen.

3. Get your Key's backup file ready (FDD, Desktop)

4. Select [Key Management] from the setup screen, click [Restore] button.

5. Specify the location of the backup file and open it.

6. Select [Yes] when asked whether to save the backup file on the Key.

7. After restoring, use this Key to unlock the Screen Saver (and set the Screen Saver to [OFF]).

8. Using the same steps, restore the Key to the original Administrator Key.

 

【Q17】

How can an individual user log on Windows automatically with his key on a multiple users PC?

【A17】

1. Please run automatic logon setup program, select [Enable Automatic Logon], and restart the PC.

2. When Windows Logon screen appears, press Esc key and enter User 1's ID and password to logon Windows under the name of User 1.

3. Insert User 1' s BioBio/Cody Key and enter the setup screen for automatic logon, open [BioBio/cody] selection, click [effective] button, thus allows automatic logon by using User 1' s BioBio/Cody Key (or by pressing the [ESC] key to logon manually after inserting BioBio/Cody Key).

4. Restart the PC.

5. Enter User 2' s ID and password through Windows Logon screen and log on Windows under the name of User 2.

6. Insert User 2' s BioBio/Cody Key, enter the automatic logon screen, open [BioBio/Cody] selection, click [Yes] option, enter User's ID and logon password and then select “OK”. This will allow automatic logon by using User 2' s BioBio/Cody Key.

7. The different user on one PC can achieve automatic logon using his Key through changing logon user and corresponding Key and repeating the above steps. The keys must be inserted in USB one by one to generate BioBio/Cody Key. It is not allowed to insert keys at the same time for generation.

8. If you need “Logon by Key only”, you shall enter automatic logon screen by Administrator Key after setting of all user's accounts, open [BioBio/Cody] selection, select [Logon by BioBio/Cody only] and press “OK” button.

【Q18】

How to keep the backup file generated during generation of the Key?

【A18】

Please always keep the Key backup file on a removable hard disc (FD, MO, USB memory key , etc.) and lock it safely in a drawer. If it is stored in the HDD of the PC, the backup file cannot be retrieved if the PC fails.

【Q19】

Can the authority to access encrypted files/folders or to encrypt files by Net Key be given to others later?

【A19】

The authority for other Keys to access the encrypted files/folders and to use Net Key to encrypt files can be added/deleted later. (Right click file?Properties?Details?Addition?Addition of User?Selection of Access Authority)

【Q20】

Besides the files/folders on the local hard disc, can the files/folders in the removable disc be encrypted?

【A20 ?

The files/folders in removable drives such as FDD , MO , USB memory key, etc. can be encrypted directly. Please right click and select [Use BioBio/Cody to encrypt].

【Q21】

What is the PIN protection function (password lock function)?

【A21】

User can use set up BioBio/Cody and use its PIN lock (password locking) function. By setting up the password, you can prevent others from using the Key that you have left on your desk.

【Q22】

Are there real examples of using password memory function?

【A22】

The password memory function is very useful and convenient; it can store not only the User ID and Password for logon of the web site, but the numbers of your car key, your car's license plate, your driver's license, your credit cards, your bank account, and the code for your safe deposit box, etc. As long as the password is locked, you don't have to worry about anything even if others have got your Key.

【Q23】

Does the receiver need BioBio/Cody when you send a BioBio/Cody encrypted file to him/her through e-mail?

【A23】

Yes. BioBio/Cody encrypted file is sent by using Net Key function. The so-called Net Key function is to generate encrypted file by using public Key encryption. Therefore, user must get the information on opposite party's BioBio/Cody Key prior to using the Net Key function.

【Q24】

Only the Administrator Key can be used on multi PCs. Is tha t the case?

【A24】

Yes. The fact is: Administrator Key can be used on all the PCs. Using one Administrator Key to set up BioBio/Cody operation and distribute the User Keys, which have limited functions only, to the users of individual PC.

【Q25】

How to use BioBio/Cody V1.0 backup file under BioBio/Cody V1.1 environment?

【A25】

Please operate in following steps:

  1. Restore the backup file to the BioBio/Cody in the PC that has BioBio/Cody V1.0 installed.
  2. Insert the BioBio/Cody that contains the restored data in the PC is installed with BioBio/Cody V1.1.
  3. Back up Key information.

Following the above steps, the backup data of BioBio/Cody V1.0 can be transformed into the backup data of BioBio/Cody V1.1.

【Q26】

When an Excel or Word file is, the machine will be logged off automatically by the removal of BioBio/Cody, but the logoff will be terminated if [Cancel] is selected instead of [Save] for closing the application program. Why?

【A26】

This is depending on which Windows environment is running and is quite normal. If the automatic logoff is not used, the termination of logoff also will occur during manual logoff.

Due to different type of Windows, by removing the Key instead of operating manually, the logoff function can also be performed, and therefore the above situation will occur too.